This Policy sets out the limited warranty that Adarna Inc. provides with the Aura Clarus device: what it covers, how long it lasts, what falls outside it, and how to make a claim.
Current status: the device is not yet on general sale. This warranty applies to each unit from its date of delivery once sales commence.
1. What We Warrant
We warrant that the Aura Clarus device will be free from defects in materials and workmanship under normal use for twelve (12) months from the date of delivery.
If a covered defect appears within that period, we will, at our option, repair the device, replace it, or refund it where repair and replacement are both impracticable. This is your remedy under this warranty.
2. What Is Covered
- Sensors that stop functioning through no fault of the user.
- A battery that no longer holds a reasonable charge within the warranty period.
- Charging contacts or connectors that fail in normal use.
- Strap or case mechanisms that break without misuse.
- Firmware faults that prevent the device from working as intended.
3. What Is Not Covered
- Accidental damage, drops, crushing, or damage from misuse or neglect.
- Water damage beyond the device's stated water-resistance rating.
- Normal cosmetic wear — scratches, scuffs and strap fading.
- Gradual, expected reduction in battery capacity through normal use.
- Damage from unauthorised repair, disassembly or modification.
- Loss or theft of the device.
- Consumable and wear parts beyond their normal expected life.
4. Dead on Arrival
If a device does not power on or is clearly faulty out of the box, report it within 7 days of delivery. We treat dead-on-arrival units as a priority, cover shipping in both directions, and send a replacement rather than placing you in a repair queue.
5. Making a Claim
- Email contact@adarna.us with your order number and a description of the fault.
- We try to resolve it remotely first — a meaningful share of issues are firmware and are fixed in minutes.
- If hardware is at fault we arrange collection or provide a return address.
- We repair, replace or refund within a reasonable time of receiving the device.
Please keep your invoice. Proof of purchase is required for a claim.
6. Warranty on Repairs and Replacements
A repaired or replaced device is warranted for the remainder of the original twelve-month period, or ninety days from the repair, whichever is longer. A replacement may be a new or a functionally equivalent refurbished unit.
7. Software and Updates
Firmware and app updates that improve the device are provided at no cost for the supported life of the product. We do not warrant that software will be uninterrupted or error free, nor that every future feature will reach every hardware generation.
8. A Wellness Device, Serviced as One
Because Aura Clarus is a general wellness product and not a medical device, warranty service is an ordinary consumer-electronics process. Nothing in this warranty is a clinical or safety guarantee, and nothing here should be read as a representation about medical performance.
9. Your Statutory Rights
This limited warranty is in addition to, and does not restrict, your rights under applicable United States federal and state consumer-protection law, including any implied warranties that cannot lawfully be excluded. Where the law gives you more than this warranty does, the law applies.