This Policy sets out where we ship, how long delivery takes, what it costs and what happens when a parcel goes astray. It applies to orders placed with Adarna Inc. through ibtaura.com.
Current status: the Aura Clarus wearable device is not yet on general sale, so no consumer shipping is taking place today. This Policy takes effect for each product from the date it becomes available to order.
1. Where We Ship
At launch we ship within the United States, to addresses serviceable by our logistics partners. Some ZIP codes — remote areas and restricted zones — may not be serviceable; the checkout will tell you before you pay.
International shipping is not offered from this website at present. Our United States Kickstarter campaign is run by a separate entity, Adarna Inc., and ships only within the United States under its own terms.
2. Dispatch Timelines
- Orders are processed on business days, excluding Sundays and public holidays in the United States.
- In-stock items are normally dispatched within 2 to 5 business days of payment confirmation.
- Pre-orders and made-to-order items are dispatched on the date stated on the product page. If that date moves, we tell you by email rather than letting it pass silently.
3. Delivery Timelines
Once dispatched, typical delivery times within the United States are:
- Metro cities: 2 to 5 business days
- Other cities and towns: 4 to 8 business days
- Remote and rural areas: 7 to 12 business days
These are estimates given in good faith, not guarantees. Weather, strikes, public holidays, regulatory checks and courier backlogs can extend them.
4. Shipping Charges and Taxes
Shipping charges, where they apply, are calculated at checkout and shown to you before payment. All prices are shown inclusive of applicable Goods and Services Tax (GST). A tax invoice is issued with every order.
5. Tracking
When your order is dispatched we email you the courier name and tracking number. Tracking information can take up to 24 hours to become active on the courier's system.
6. Delivery Attempts and Undelivered Parcels
Couriers normally make up to three delivery attempts. If delivery fails because nobody is available, the address is incomplete, or the parcel is refused, it returns to us.
We will contact you to arrange re-delivery. Where the failure was caused by an incorrect address or a refused delivery, re-shipping may be chargeable. If we cannot reach you within 15 days of a returned parcel, we will cancel the order and refund it, less the shipping already incurred.
7. Checking Your Parcel on Arrival
Please inspect the package before accepting it. If the outer packaging is visibly damaged or tampered with, refuse delivery and tell us the same day. If you discover damage after opening, report it within 7 days with photographs and we will replace the item under the Refund and Cancellation Policy.
8. Risk and Title
Risk in the goods passes to you on delivery to the address you provided. Title passes once we have received payment in full.
9. Contact
For any delivery question, write to contact@adarna.us with your order number. Unresolved complaints can be escalated under our Grievance Redressal Policy.